Changed your mind?
You can cancel your order for any reason within 14 days of receiving it. Tell us by email within those 14 days, then send the item back within 14 days of telling us. It needs to be unused and, for food and drink, still sealed: for hygiene reasons we can’t take back food or drink that has been opened. You pay the cost of sending it back.
Faulty or not as described
If something is faulty, damaged or not as described, tell us as soon as you can and we’ll refund, replace or repair it free of charge, including the cost of returning it. This doesn’t affect your legal rights.
Damaged in transit
If your order arrives damaged, please tell us within 7 working days, with a photo if you can, and we’ll replace it or refund you.
How to return an item
Email customerservice@cupp.cafe with your name, your order number and the product. We’ll reply as quickly as we can.
Send returns to CUPP Limited, Unit 9 Oakwood Drive, Emersons Green, Bristol BS16 7LB, with your order number. We’ll refund you within 14 days of receiving the item, to the card you paid with. For a full order cancelled within 14 days, we also refund the standard delivery charge.
Gift cards
CUPP gift cards are sold through our gift card partner and their terms apply.